Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We process and dispatch orders within 24-48 business hours. Domestic shipments usually arrive in 5-10 business days, and international deliveries typically take 10-20 business days, depending on destination and customs.
Once your package ships, you’ll receive a shipping confirmation email with a tracking number so you can follow its progress in real time.
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If you need to swap an item
Returns and Exchanges
We offer a 30-day satisfaction guarantee. If you’re not happy with your product for any reason, you can return or exchange it within 30 days of receipt—just reach out to us.
Once we receive and inspect the returned item, refunds are typically processed within 7 business days.
Returns are free of charge for defective products or shipping errors. For other reasons (e.g. “I changed my mind”), return shipping costs may apply. Details are noted on each product page.
100% Quality Control
Product Quality & Safety
Absolutely. At NFB Store, we only offer products tested and designed with pet comfort and well-being in mind. We partner with trusted suppliers and use safe, non-toxic materials.
Each product page includes detailed specifications, coat/type suitability guidance, and customer reviews. If you’re unsure, our customer service team is happy to help you choose the right model.
We stand behind our products. If you receive a defective item or encounter performance issues, let us know—we’ll work with you to repair, replace, or refund it, depending on the situation.
Welcome to contact us
Customer Support & Contact
You can reach us via email, live chat on our website, or by filling out the contact form. We aim to respond within 24 business hours.
Definitely! After you receive your order, we’ll send you an invitation by email to share your experience. Your feedback helps us improve and helps other pet lovers make better decisions.
Yes! We’re pet lovers first—and we want you and your pet to get the best possible experience. Feel free to contact us for grooming tips, product advice, and troubleshooting help anytime.