Email [support@nfbstore.com], use the contact form on this page, or open Live Chat (bottom-right) during business hours.

We typically reply within 1 business day. Support hours: Mon–Fri, 9:00–18:00 (local time). We’re closed on public holidays.

If your order hasn’t entered fulfillment, contact us ASAP with your order number and the change you need. Once an order is processing or shipped, we can’t cancel—but you may request a return after delivery (see our policy).

Before shipment: email [support@nfbstore.com] with your order number and the correct address. After shipment: please contact the carrier using your tracking number; we’ll assist where possible.

Check your shipping confirmation email for the tracking link or visit [Track Order URL] with your order number and email. Please allow 24–48 hours for the first carrier scan to appear.

Within 7 days of delivery, email photos/videos of the item, outer box, and shipping label plus your order number. We’ll arrange a replacement, refund, or fix right away.

Begin at our Returns Portal: [Returns Portal URL] or email [support@nfbstore.com] for an RMA. Return items unused, in original packaging. If the issue is our fault, we’ll provide a prepaid label.

Yes—tell us your pet’s breed, weight, neck/chest measurements, and your use case. We’ll recommend the best fit and share setup/care tips.